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The appointment with Jason's Manager...
We reached their office on time and he wasn't around. His fellow colleague helped to call him and he was asking questions like who we are, whether we make appointment and what is the appointment regarding... After that, that guy told us he is just nearby and will be back in 10 minutes... Felt very annoyed because he seems to have forgotten about our appointment and we waited more than 10 minutes?
I went to the toilet and when I came back, the manager is already back and Terence was explaining to him on how un-responsive Jason is after we signed the contract. The very first thing I asked is whether the refund is confirmed. He confidently told us the refund is not a big problem and he will definitely refund us and the amount is so small. He said the purpose of the meeting is because he wants to hear the customer
side of story and not a one-side story from Jason.
Apparently Jason told him that we are very fussy about our own house on the HDB defects and that we are a very difficult customer and so he will suffer if he takes our project. So you see? The problem is because he does not want to do our business. By the way, what does me being fussy about my OWN house got to do with him? Everybody knows how sloppy HDB Contractor is and I believe no one will love to have a house full of defects right? This just makes me believe that Jason is not confident with himself and his company's workmanship...
I dun like the Manager. I asked him whether our contract is "Case Trust" since we are using their sister's company name and not the main one, and he went on to share with us on why they waived our GST by using their sister's company and that they have to incurred the GST on their side since they still have to pay GST to their supplier. And you see, he didn't answer my question. I asked the same question again and the answer is not convincing. He said both companies are handled by the same group of people and so it will be the same, which I doubt so...
Is he expecting me to be grateful to him for absorbing our GST and to pay GST to his supplier out of his pocket? Seriously this is just his company's internal affair and I do not want to know.
These are the issues we feedback to him:
- Jason promised to reserve the free gift of stainless steel cutlery set but in the end forgot, resulting in out of stock.
- Jason said he will replace the stainless steel cutlery set with a wok and kitchen utensil set, but in the end told us only have the kitchen utensil set.
- Jason asked us to check Mayer website ourselves when we asked him which one is the free gift, and we sms-ed him the model number of the work and utensil set asking whether that is the one but no reply from him.
- Jason said it is out of his goodwill to give us the free gift and keep on emphasizing that we are not at all entitled to it in the first place, but he is the one who said will reserve the free gift for us.
- Jason said his company do not give free gift anymore so he cannot replace the gift with anything else, but in the end twist his words in saying his company do not give free gift but the supplier does.
- Jason indirectly labeled us as nasty customer and said we are very particular about our HDB Defects.
- Jason argued that he did confirmed the day and time to meet us even though he did not. No apology at all and just said it is indicated in his organizer.
- Jason refused to give us 2D drawings saying it is not at all accurate.
- Jason said the promotion for kitchen at $69/pfr is over because it is for their 10th anniversary and pressured us to sign with him, but the same promotion is still on, on their recent expo home fair except that it is now 11th year anniversary.
- Jason said he dun earn commission from his introduced electrician, curtain tailor, air-con man and all quotes would be direct from respective company. Later on he said company earns commission from it, and this is very normal.
Throughout the whole conversation, the manager just side with Jason most of the time, even explained to us on how stingy Jason is and that he couldn't bear to fork out his own money to buy us the stainless steel cutlery set.
Well, No apology at all... Anyway, he said refunds will be done within a week.
To Unimax, I wish you all the best in your downhill business!
If you have any issues with Unimax, I think can contact this manager too. I only realise he is the General Manager after the whole conversation.
Paul Chang
+65 90619998
