.
Val: Any updates on the refund?
Jason: No My manager will call you first. Just a routine procedure.
Val: Is the refund confirmed?
Jason: Not yet
Val: Then when is your manager going to call me?
Jason: Not sure
Val: Give me your manager contact, I will call him myself.
Jason wasn't at all responsive and Val even have to sms him few times to get his reply. Anyway, we have made an appointment with his manager on Thursday to thrash things out.
