ID, Jason Yip (Unimax Creative / Unimax Creation) - Part 4

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The appointment with Jason's Manager...

We reached their office on time and he wasn't around. His fellow colleague helped to call him and he was asking questions like who we are, whether we make appointment and what is the appointment regarding... After that, that guy told us he is just nearby and will be back in 10 minutes... Felt very annoyed because he seems to have forgotten about our appointment and we waited more than 10 minutes?


I went to the toilet and when I came back, the manager is already back and Terence was explaining to him on how un-responsive Jason is after we signed the contract. The very first thing I asked is whether the refund is confirmed. He confidently told us the refund is not a big problem and he will definitely refund us and the amount is so small. He said the purpose of the meeting is because he wants to hear the customer
side of story and not a one-side story from Jason.

Apparently Jason told him that we are very fussy about our own house on the HDB defects and that we are a very difficult customer and so he will suffer if he takes our project. So you see? The problem is because he does not want to do our business. By the way, what does me being fussy about my OWN house got to do with him? Everybody knows how sloppy HDB Contractor is and I believe no one will love to have a house full of defects right? This just makes me believe that Jason is not confident with himself and his company's workmanship...

I dun like the Manager. I asked him whether our contract is "Case Trust" since we are using their sister's company name and not the main one, and he went on to share with us on why they waived our GST by using their sister's company and that they have to incurred the GST on their side since they still have to pay GST to their supplier. And you see, he didn't answer my question. I asked the same question again and the answer is not convincing. He said both companies are handled by the same group of people and so it will be the same, which I doubt so...

Is he expecting me to be grateful to him for absorbing our GST and to pay GST to his supplier out of his pocket? Seriously this is just his company's internal affair and I do not want to know.

These are the issues we feedback to him:
- Jason promised to reserve the free gift of stainless steel cutlery set but in the end forgot, resulting in out of stock.

- Jason said he will replace the stainless steel cutlery set with a wok and kitchen utensil set, but in the end told us only have the kitchen utensil set.

- Jason asked us to check Mayer website ourselves when we asked him which one is the free gift, and we sms-ed him the model number of the work and utensil set asking whether that is the one but no reply from him.

- Jason said it is out of his goodwill to give us the free gift and keep on emphasizing that we are not at all entitled to it in the first place, but he is the one who said will reserve the free gift for us.

- Jason said his company do not give free gift anymore so he cannot replace the gift with anything else, but in the end twist his words in saying his company do not give free gift but the supplier does.

- Jason indirectly labeled us as nasty customer and said we are very particular about our HDB Defects.

- Jason argued that he did confirmed the day and time to meet us even though he did not. No apology at all and just said it is indicated in his organizer.

- Jason refused to give us 2D drawings saying it is not at all accurate.

- Jason said the promotion for kitchen at $69/pfr is over because it is for their 10th anniversary and pressured us to sign with him, but the same promotion is still on, on their recent expo home fair except that it is now 11th year anniversary.

- Jason said he dun earn commission from his introduced electrician, curtain tailor, air-con man and all quotes would be direct from respective company. Later on he said company earns commission from it, and this is very normal.


Throughout the whole conversation, the manager just side with Jason most of the time, even explained to us on how stingy Jason is and that he couldn't bear to fork out his own money to buy us the stainless steel cutlery set.

Well, No apology at all... Anyway, he said refunds will be done within a week.

To Unimax, I wish you all the best in your downhill business!


If you have any issues with Unimax, I think can contact this manager too. I only realise he is the General Manager after the whole conversation.
Paul Chang
+65 90619998

ID, Jason Yip (Unimax Creative / Unimax Creation) - Part 3

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Val: Any updates on the refund?
Jason: No My manager will call you first. Just a routine procedure.
Val: Is the refund confirmed?
Jason: Not yet
Val: Then when is your manager going to call me?
Jason: Not sure
Val: Give me your manager contact, I will call him myself.


Jason wasn't at all responsive and Val even have to sms him few times to get his reply. Anyway, we have made an appointment with his manager on Thursday to thrash things out.

ID, Jason Yip (Unimax Creative / Unimax Creation) - Part 2

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Val: After much consideration, we decided not to engage your services to renovate our house. Hope u keep your promise to refund the amount we had paid earlier.
Jason: Ok
Val: Thanks. How can we go about getting back e refund? Cheque?
Jason: Yes by cheque but give me some time to do up the paper work. Thx.
Val: Okay. Roughly by when?
Jason: Will let you know got to settle with my boss first.


Hopefully he will keep to his promise in refunding us!

ID, Jason Yip (Unimax Creative / Unimax Creation) - Part 1

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I sms-ed Jason this morning regarding the free gift and also asked him some aircon questions and he called me. Guess what? We quarreled. What I can concluded is that we really got communication problem!

On our very first meeting where we paid the $200 deposit, he told us that the promotion for the free stainless steel cutlery set which is worth $100 is over but he will reserve a set for us. On that day when we meet him at expo to sign the contract, they are still giving the free cutlery set and he told us he will get us one set too. Anyway, we didn't really insist that we want the free cutlery set, because it is so cheap. Well, some other companies are giving free air-con lor.

Later on, he told us that the supplier got no more stock for the cutlery set thus he will replace us with something else, and he is not clear in what he is giving us. Terence asked him few times but still we are unsure of what we are getting... he checked with Jason again and he asked us to check Mayer website, which we did and thought we will be getting a wok plus a kitchen utensil set. Terence sms-ed him giving him the exact model number and asked if that is the one, yet no reply.

So when Jason called, I asked about the free gift. He told me it is only a kitchen utensil set and there is no wok. Well, I gave him the benefit of doubts that Terence interprets it wrongly that there is a wok, so I didn't asked Jason. I just checked with Terence and he said he is very sure Jason did mention there is a wok. I am very disappointed with Jason.

Anyway, I told Jason I dun like the utensil set and it only worth $3X and asked if I can change for something else. He told me that the supplier only have this free gift, then I said they will always have free gift to give on road shows, and he said, they have stop giving free gift and will not be giving any more.

So the impression he gave me is that he cannot give me any other free gift because there are no more free gifts.

Then he said when I sign the contract, the promotion for the free gift is over and he is giving me out of his goodwill. I got so irritated because he repeated this many times. And he also said the value of this gift and the cutlery set is the same, but I asked him how can it be the same when one is worth $100 and another $3X. He didn't want to answer my question and keep repeating the goodwill thingy. It is only when I keep repeating my question to him, then later on he admit it is his mistake in saying the value is the same.

In the end I got so fed-up and said, "Ok I got no choice right? Since I got no choice, then I just have to take whatever free gift you want to give me!" Him, being sensitive also... is not happy that I used the word "no choice", then he repeated that it is out of goodwill and that he got no choice too bla bla bla I cannot stand it then I said "Ok, I got no choice and you got no choice so I can only take this free gift." Then I added on that if next time his company is giving other free gift, I will assume that he is telling a lie because he told me his company will not be giving any more free gifts. He get worked up or maybe worried and then he tried to twist his words! He said even if you go Harvey Norman buy things also not like this. He said I should understand that when I sign up for the contract, there is no free gift and he is giving me out of goodwill. yah, goodwill again! I told him that of course I understand that I will not be eligible for the next promotion but this is not what he told me earlier on. The fact is that he told me the company will not be giving any more free gifts!

Then he tell me he is not wrong because the company is not giving any more free gift, this kind of free gift is given by supplier. I told him I wouldn't know all these, and he said it is always in this case. Come on, how would a customer know if the free gift is given by the company or the supplier? He said the free gift is from Mayer and obviously is from the supplier, but I told him his company can buy from Mayer and give it away to the customer... he told me this will never be the case. I got so fed-up and told him, how would I know? I don't work in any renovation company or even service line, how would a customer know if free gift is given by company or supplier?

What I am angry is that he twists his words, or maybe not twists, he plays around with his words misleading me but yet still insist that he is not wrong? He said he did not mean it that way in the first place. I told him this is the impression you gave me when you reply me.

And he keep on explaining he cannot give me the cutlery set because his supplier dun have and bla bla bla but this is not the issue anymore. The issue now is I feel that he twist his words, saying one thing now and another later on. He said he is not wrong, saying that was the impression that I gave him when I asked him that question: (I said they will always have free gift to give on road shows, and he said, they have stop giving free gift and will not be giving any more.) and what he answered is facts.

He insists that I am forcing him to give me the cutlery set which is not true actually. Well, he still doesn't understand why I am angry and said I am unhappy because he couldn't give me the free gift. Then I said "We really got communicate problem, if such a small matter also like this then how to work together?" He asked me so what I want which I replied saying I will just engage him to do the kitchen. Then he suggested that he can refund my deposit, reason being he wants his customer to be happy and then he went on and on to sell himself. He said if I go to other company they wun even let me take back the refunds, and said if you asked that same question to other IDs, they still will reply you the same way I reply you, and he say he already did his job and is doing his best in service already and he said I am hurt, but he is hurt too. =_=" I clarify that I did not said he did not do a job and he said this is the impression I gave him.

I told him that when i asked that question, he should have just told me i am not eligible and not say there is no free gift. He said he wouldn't know how deep i expect his answers to be and what he answered is right and is the fact! Then he bring up the Havrvey Norman story again.

He even accidentally said that to different customer he need to use different tactic to reply and how he know how i will react if he told me "No, i can't give you the free gift cos' you wun be eligible for it anymore." I told him, he do need to use any tactic on me, can just tell me I am not eligible for it will do. Then he eat back his words and said, "Oh I mean not tactic, is just the way of talking and replying."

Anyway, I told him I will discuss with Terence on whether to refund and get back to him and he is fine with it.

Floor Plan

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We have collected our keys today.

This is our floor plan =)