.
Val: Any updates on the refund?
Jason: No My manager will call you first. Just a routine procedure.
Val: Is the refund confirmed?
Jason: Not yet
Val: Then when is your manager going to call me?
Jason: Not sure
Val: Give me your manager contact, I will call him myself.
Jason wasn't at all responsive and Val even have to sms him few times to get his reply. Anyway, we have made an appointment with his manager on Thursday to thrash things out.
Monday, April 28, 2008
Thursday, April 24, 2008
ID, Jason Yip (Unimax Creative / Unimax Creation) - Part 2
.
Val: After much consideration, we decided not to engage your services to renovate our house. Hope u keep your promise to refund the amount we had paid earlier.
Jason: Ok
Val: Thanks. How can we go about getting back e refund? Cheque?
Jason: Yes by cheque but give me some time to do up the paper work. Thx.
Val: Okay. Roughly by when?
Jason: Will let you know got to settle with my boss first.
Hopefully he will keep to his promise in refunding us!
Val: After much consideration, we decided not to engage your services to renovate our house. Hope u keep your promise to refund the amount we had paid earlier.
Jason: Ok
Val: Thanks. How can we go about getting back e refund? Cheque?
Jason: Yes by cheque but give me some time to do up the paper work. Thx.
Val: Okay. Roughly by when?
Jason: Will let you know got to settle with my boss first.
Hopefully he will keep to his promise in refunding us!
ID, Jason Yip (Unimax Creative / Unimax Creation) - Part 1
.
I sms-ed Jason this morning regarding the free gift and also asked him some aircon questions and he called me. Guess what? We quarreled. What I can concluded is that we really got communication problem!
On our very first meeting where we paid the $200 deposit, he told us that the promotion for the free stainless steel cutlery set which is worth $100 is over but he will reserve a set for us. On that day when we meet him at expo to sign the contract, they are still giving the free cutlery set and he told us he will get us one set too. Anyway, we didn't really insist that we want the free cutlery set, because it is so cheap. Well, some other companies are giving free air-con lor.
Later on, he told us that the supplier got no more stock for the cutlery set thus he will replace us with something else, and he is not clear in what he is giving us. Terence asked him few times but still we are unsure of what we are getting... he checked with Jason again and he asked us to check Mayer website, which we did and thought we will be getting a wok plus a kitchen utensil set. Terence sms-ed him giving him the exact model number and asked if that is the one, yet no reply.
So when Jason called, I asked about the free gift. He told me it is only a kitchen utensil set and there is no wok. Well, I gave him the benefit of doubts that Terence interprets it wrongly that there is a wok, so I didn't asked Jason. I just checked with Terence and he said he is very sure Jason did mention there is a wok. I am very disappointed with Jason.
Anyway, I told Jason I dun like the utensil set and it only worth $3X and asked if I can change for something else. He told me that the supplier only have this free gift, then I said they will always have free gift to give on road shows, and he said, they have stop giving free gift and will not be giving any more.
So the impression he gave me is that he cannot give me any other free gift because there are no more free gifts.
Then he said when I sign the contract, the promotion for the free gift is over and he is giving me out of his goodwill. I got so irritated because he repeated this many times. And he also said the value of this gift and the cutlery set is the same, but I asked him how can it be the same when one is worth $100 and another $3X. He didn't want to answer my question and keep repeating the goodwill thingy. It is only when I keep repeating my question to him, then later on he admit it is his mistake in saying the value is the same.
In the end I got so fed-up and said, "Ok I got no choice right? Since I got no choice, then I just have to take whatever free gift you want to give me!" Him, being sensitive also... is not happy that I used the word "no choice", then he repeated that it is out of goodwill and that he got no choice too bla bla bla I cannot stand it then I said "Ok, I got no choice and you got no choice so I can only take this free gift." Then I added on that if next time his company is giving other free gift, I will assume that he is telling a lie because he told me his company will not be giving any more free gifts. He get worked up or maybe worried and then he tried to twist his words! He said even if you go Harvey Norman buy things also not like this. He said I should understand that when I sign up for the contract, there is no free gift and he is giving me out of goodwill. yah, goodwill again! I told him that of course I understand that I will not be eligible for the next promotion but this is not what he told me earlier on. The fact is that he told me the company will not be giving any more free gifts!
Then he tell me he is not wrong because the company is not giving any more free gift, this kind of free gift is given by supplier. I told him I wouldn't know all these, and he said it is always in this case. Come on, how would a customer know if the free gift is given by the company or the supplier? He said the free gift is from Mayer and obviously is from the supplier, but I told him his company can buy from Mayer and give it away to the customer... he told me this will never be the case. I got so fed-up and told him, how would I know? I don't work in any renovation company or even service line, how would a customer know if free gift is given by company or supplier?
What I am angry is that he twists his words, or maybe not twists, he plays around with his words misleading me but yet still insist that he is not wrong? He said he did not mean it that way in the first place. I told him this is the impression you gave me when you reply me.
And he keep on explaining he cannot give me the cutlery set because his supplier dun have and bla bla bla but this is not the issue anymore. The issue now is I feel that he twist his words, saying one thing now and another later on. He said he is not wrong, saying that was the impression that I gave him when I asked him that question: (I said they will always have free gift to give on road shows, and he said, they have stop giving free gift and will not be giving any more.) and what he answered is facts.
He insists that I am forcing him to give me the cutlery set which is not true actually. Well, he still doesn't understand why I am angry and said I am unhappy because he couldn't give me the free gift. Then I said "We really got communicate problem, if such a small matter also like this then how to work together?" He asked me so what I want which I replied saying I will just engage him to do the kitchen. Then he suggested that he can refund my deposit, reason being he wants his customer to be happy and then he went on and on to sell himself. He said if I go to other company they wun even let me take back the refunds, and said if you asked that same question to other IDs, they still will reply you the same way I reply you, and he say he already did his job and is doing his best in service already and he said I am hurt, but he is hurt too. =_=" I clarify that I did not said he did not do a job and he said this is the impression I gave him.
I told him that when i asked that question, he should have just told me i am not eligible and not say there is no free gift. He said he wouldn't know how deep i expect his answers to be and what he answered is right and is the fact! Then he bring up the Havrvey Norman story again.
He even accidentally said that to different customer he need to use different tactic to reply and how he know how i will react if he told me "No, i can't give you the free gift cos' you wun be eligible for it anymore." I told him, he do need to use any tactic on me, can just tell me I am not eligible for it will do. Then he eat back his words and said, "Oh I mean not tactic, is just the way of talking and replying."
Anyway, I told him I will discuss with Terence on whether to refund and get back to him and he is fine with it.
I sms-ed Jason this morning regarding the free gift and also asked him some aircon questions and he called me. Guess what? We quarreled. What I can concluded is that we really got communication problem!
On our very first meeting where we paid the $200 deposit, he told us that the promotion for the free stainless steel cutlery set which is worth $100 is over but he will reserve a set for us. On that day when we meet him at expo to sign the contract, they are still giving the free cutlery set and he told us he will get us one set too. Anyway, we didn't really insist that we want the free cutlery set, because it is so cheap. Well, some other companies are giving free air-con lor.
Later on, he told us that the supplier got no more stock for the cutlery set thus he will replace us with something else, and he is not clear in what he is giving us. Terence asked him few times but still we are unsure of what we are getting... he checked with Jason again and he asked us to check Mayer website, which we did and thought we will be getting a wok plus a kitchen utensil set. Terence sms-ed him giving him the exact model number and asked if that is the one, yet no reply.
So when Jason called, I asked about the free gift. He told me it is only a kitchen utensil set and there is no wok. Well, I gave him the benefit of doubts that Terence interprets it wrongly that there is a wok, so I didn't asked Jason. I just checked with Terence and he said he is very sure Jason did mention there is a wok. I am very disappointed with Jason.
Anyway, I told Jason I dun like the utensil set and it only worth $3X and asked if I can change for something else. He told me that the supplier only have this free gift, then I said they will always have free gift to give on road shows, and he said, they have stop giving free gift and will not be giving any more.
So the impression he gave me is that he cannot give me any other free gift because there are no more free gifts.
Then he said when I sign the contract, the promotion for the free gift is over and he is giving me out of his goodwill. I got so irritated because he repeated this many times. And he also said the value of this gift and the cutlery set is the same, but I asked him how can it be the same when one is worth $100 and another $3X. He didn't want to answer my question and keep repeating the goodwill thingy. It is only when I keep repeating my question to him, then later on he admit it is his mistake in saying the value is the same.
In the end I got so fed-up and said, "Ok I got no choice right? Since I got no choice, then I just have to take whatever free gift you want to give me!" Him, being sensitive also... is not happy that I used the word "no choice", then he repeated that it is out of goodwill and that he got no choice too bla bla bla I cannot stand it then I said "Ok, I got no choice and you got no choice so I can only take this free gift." Then I added on that if next time his company is giving other free gift, I will assume that he is telling a lie because he told me his company will not be giving any more free gifts. He get worked up or maybe worried and then he tried to twist his words! He said even if you go Harvey Norman buy things also not like this. He said I should understand that when I sign up for the contract, there is no free gift and he is giving me out of goodwill. yah, goodwill again! I told him that of course I understand that I will not be eligible for the next promotion but this is not what he told me earlier on. The fact is that he told me the company will not be giving any more free gifts!
Then he tell me he is not wrong because the company is not giving any more free gift, this kind of free gift is given by supplier. I told him I wouldn't know all these, and he said it is always in this case. Come on, how would a customer know if the free gift is given by the company or the supplier? He said the free gift is from Mayer and obviously is from the supplier, but I told him his company can buy from Mayer and give it away to the customer... he told me this will never be the case. I got so fed-up and told him, how would I know? I don't work in any renovation company or even service line, how would a customer know if free gift is given by company or supplier?
What I am angry is that he twists his words, or maybe not twists, he plays around with his words misleading me but yet still insist that he is not wrong? He said he did not mean it that way in the first place. I told him this is the impression you gave me when you reply me.
And he keep on explaining he cannot give me the cutlery set because his supplier dun have and bla bla bla but this is not the issue anymore. The issue now is I feel that he twist his words, saying one thing now and another later on. He said he is not wrong, saying that was the impression that I gave him when I asked him that question: (I said they will always have free gift to give on road shows, and he said, they have stop giving free gift and will not be giving any more.) and what he answered is facts.
He insists that I am forcing him to give me the cutlery set which is not true actually. Well, he still doesn't understand why I am angry and said I am unhappy because he couldn't give me the free gift. Then I said "We really got communicate problem, if such a small matter also like this then how to work together?" He asked me so what I want which I replied saying I will just engage him to do the kitchen. Then he suggested that he can refund my deposit, reason being he wants his customer to be happy and then he went on and on to sell himself. He said if I go to other company they wun even let me take back the refunds, and said if you asked that same question to other IDs, they still will reply you the same way I reply you, and he say he already did his job and is doing his best in service already and he said I am hurt, but he is hurt too. =_=" I clarify that I did not said he did not do a job and he said this is the impression I gave him.
I told him that when i asked that question, he should have just told me i am not eligible and not say there is no free gift. He said he wouldn't know how deep i expect his answers to be and what he answered is right and is the fact! Then he bring up the Havrvey Norman story again.
He even accidentally said that to different customer he need to use different tactic to reply and how he know how i will react if he told me "No, i can't give you the free gift cos' you wun be eligible for it anymore." I told him, he do need to use any tactic on me, can just tell me I am not eligible for it will do. Then he eat back his words and said, "Oh I mean not tactic, is just the way of talking and replying."
Anyway, I told him I will discuss with Terence on whether to refund and get back to him and he is fine with it.
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